New Zealand Travel FAQs

Having crafted luxury New Zealand journeys for luxury travelers, we've developed an intimate knowledge of this extraordinary country. We're delighted to share some insider wisdom to help shape your adventure with a glimpse of what we know before we discuss your specific travel dreams in detail.

Important information

  • With the exception of Australian and New Zealand passport holders, all international visitors need a visa or Electronic Travel Authority (NzETA) to enter New Zealand. It's essential to apply for the visa before arriving in the country. The type of visa required depends on the length and purpose of your visit.

    Most passport holders can apply for a short stay (up to 3 months) holiday visa or NzETA online HERE

    For entry into and exit from New Zealand, all visitors must have a passport valid up to 3 months after your departure date from New Zealand.

    In order to protect New Zealand and its environment, certain items are not allowed to be brought into the country, have restrictions for entry or must be declared if they are deemed to present a biosecurity risk. These include food, plants, animal products and outdoor recreational equipment.

    To avoid penalties it is best to familiarise yourself with these guidelines prior to travel. For a detailed list of prohibited, restricted or declarable items, please click HERE.

  • No particular health certificates or vaccinations are required for entry into New Zealand.

    Food hygiene standards and water quality are high, making it safe to eat anywhere and drink tap water.

    If bringing personal medication into New Zealand, carrying the prescribing doctor's prescription or a letter detailing the medicines is advised. Any additional prescribed medication required while in New Zealand must be prescribed by a New Zealand doctor.

    Special precautions:

    Use high SPF sunscreen, wear a hat, sunglasses, and limit sun exposure during midday.

    Abide by safety signs and swimming restrictions.

    Only swim between the red & yellow flags at patrolled surf beaches.

    Insect repellent is advisable, especially if visiting South Island beaches, lakes & forests such as the West Coast and Milford Sound where sandflies can be irritating.

  • We strongly recommend comprehensive travel insurance.

  • Please ensure your luggage is clearly named with your contact details.

    Luggage limits often vary between airlines, classes of travel and due to other factors such as airline memberships. The standard economy class luggage limit on Air New Zealand, Qantas and Virgin domestic flights is one piece of checked baggage - 23kg (50 lbs) plus 7kg (15 lbs) for a small cabin bag. Please note that Jetstar and some smaller regional airlines often have reduced luggage limits.

    For all international flight passengers, including those transiting in New Zealand and those on domestic legs of international flights within the country, there are specific hand luggage restrictions.

    Liquid, aerosol, or gel items (including toiletries) should be in containers of 100 mls or less (approximately 100 grams). These containers must be placed in a single transparent, resealable plastic bag, not exceeding 20cm x 20cm or 15cm x 25cm. Containers larger than 100 mls, even if partly filled, won't be permitted through security screening.

    Prescription and non-prescription medicines, medical items, and baby products are exceptions to the 100 ml limit. However, they must be presented separately during airport security screening, accompanied by relevant documents (like prescriptions or medical certificates matching the passenger's name on the boarding pass). Their allowance is subject to the security officer's discretion.

    Prohibited items for hand luggage encompass weapons, explosives, flammable substances, corrosive materials, and items with sharp edges or points that could cause harm. Any banned items or excessive liquids, aerosols, or gels will be confiscated during security checks at the airport.

    Valuables such as laptops, cell phones, and cameras are permitted as cabin luggage but will undergo security screening procedures.

  • New Zealand’s summer months are December, January and February (average maximum temperatures ranges between 20–25°C (68°–77°F) and the cooler winter months are June, July and August with average maximum day temperature ranging between 10–12°C (around 50°F) in the south and 15–17°C in the north (around 60°F).

    Much of the North Island has a Mediterranean climate and the South Island has warm summers and cold winters.

    Rainfall is generally distributed evenly throughout the year, although topography and altitude impacts average rain and snowfall tremendously.

    For further information on current weather conditions and general climate information specific to each part of the country, please click HERE.

  • In keeping with New Zealand’s relaxed lifestyle, dress is informal on most occasions.

    ‘Layers’ is the main thing to remember when packing for New Zealand. The weather can change from sunny and hot to cold & wet all within one day. Bring casual clothes that can be layered. T-shirts, sweaters and a coat. Whether you are travelling in the summer or winter, you can never predict the weather, particularly in the mountains. Good walking shoes are advisable for outdoor excursions and you can expect some rain, so include a light waterproof jacket or coat.

    Remember, some regional flights (like Invercargill to Stewart Island) may have luggage restrictions. Bring a small bag for this part of your trip. Usually, you can store extra luggage at the departing regional airports.

  • Annual national public holiday observed are as follows;

    New Year’s Day: 1st January

    Waitangi Day: 6th February

    Easter: Good Friday and Easter Monday

    ANZAC Day: 25th April

    King’s Birthday (except WA): First Monday in June

    Labour Day: 4th Monday in October

    Christmas and Boxing Day: 25th and 26th December

    Please note that if these holidays fall on a weekend, they are usually observed on the following Monday.

    Various towns & cities also observe their also own additional anniversary days.

  • In New Zealand, the electrical current is 230–240 volts (AC 50Hz). The power outlets are different to Europe and the USA so visitors should have an adaptor for their electrical devices if required.

    Most major hotels provide hair dryers and have universal outlets for shavers at 240v or 110v.

Getting around New Zealand

  • There are three experiential rail journeys operating in New Zealand, the Northern Explorer between Auckland & Wellington, the Coastal Pacific between Picton & Christchurch, and the famous TranzAlpine between Christchurch & Greymouth. These services now cater mostly to tourists.

    The TranzAlpine is the only year round service, with the other two operating mostly in summer. There is only one class of travel on all services.

    These rail services are complimented by the InterIslander ferry which sails several times a day between Wellington and Picton, linking the North and South Islands. The journey is scenic, particularly when travelling through the Marlborough Sounds.

    The ferries do transport cars, however rental cars are prohibited due to insurance purposes. There are rental car depots at both ports to facilitate easy exchange.

    Buses run regularly throughout the country, however journeys are slow. All bus services are directed towards cost conscious travellers.

  • Self-driving is the ideal way to explore NZ, offering flexibility and the opportunity to truly enjoy the journey.

    Most New Zealand roads are sealed and well maintained however most are one lane in each direction with intermittent passing lanes found on busier routes.

    New Zealanders drive on the left-hand side of the road and right-hand side of the car. Distances are measured in kilometres.

    International visitors can drive using their overseas license. If it is not in English, you will need an International Driving Permit or official English translation with you.

    Always carry your license with you. New Zealand has strict drink driving, seatbelts and speed limit laws. There are random checks and cameras.

    Snow chains should be carried in winter in case of snow or ice on alpine roads.

  • Metered taxis are found in all major cities and towns. You can call, hail, or get one from a taxi rank at airport terminals, hotels or shopping centres. A lit sign indicates availability. There's a starting fee, then a distance charge.

    Extra fees are for luggage, phone bookings, and tolls if needed. The meter displays the total amount to pay.

    In addition, ride-hailing services like Uber are available in larger New Zealand towns and cities.

  • Australia has made significant efforts to improve accessibility for travelers with disabilities, making many attractions, accommodations, and transportation options more inclusive. However, the level of accessibility can vary from place to place.

    In major cities and popular tourist areas, you'll find a good range of accommodations, public transportation, and attractions that are designed to be accessible. Many hotels offer accessible rooms with features like wider doorways, grab bars, and roll-in showers. Buses, trains, and trams often have spaces for wheelchairs and mobility aids, and some have announcements for stops.

    Tourist attractions like museums, zoos, and national parks are also working towards improving accessibility. Some offer ramps, accessible pathways, and audio guides. Additionally, airports and major transportation hubs generally have accessible facilities and services.

    However, in more remote or rural areas, accessibility might be more limited. It's recommended to research and plan ahead to ensure that your travel needs will be met. Many tourism websites provide information about accessibility, and contacting accommodations and attractions in advance can help you understand the level of accessibility they offer.

Communications

  • Check with your provider to check coverage and international roaming plans to avoid high charges.

    You'll find good mobile coverage in cities and popular tourist spots. However, in remote or rural areas, coverage might be limited.

    Wi-Fi is widely available in hotels, cafes, and public places. It's great for staying connected without using your mobile data.

    Apps like Skype and WhatsApp can help you stay in touch with family and friends over the internet.

    Prepaid SIM cards are also available for purchase. This can give you more affordable local calling, texting, and data services during your trip. Make sure your phone is unlocked to use a different SIM card.

  • Ambulance, fire brigade or police can be called free of charge from any phone by dialling ‘111’.

Currency and shopping

  • The currency of New Zealand is the New Zealand dollar (NZD).

    EFTPOS and major credit cards such as Visa and Mastercard are widely accepted and the main form of payment.

    ATMs accept cards which have a four digit PIN encoded.

    Check with your bank before departure if you are unsure of the international status of a card you plan to use whilst travelling.

    Visa and Mastercard are common, while Diners Club and American Express might have fewer places to use them.

  • Tipping in New Zealand is NOT customary. Showing gratitude for exceptional service or kindness always appreciated but tipping is not expected, although is at the discretion of the visitor.

    It is important to note that all incomes in New Zealand are subject to minimum wage requirements set by the government and therefore no employees are reliant on tips to supplement their income.

  • After countless personal explorations from North to South Island, these five destinations consistently deliver those magical New Zealand moments. Each offers something truly special that our luxury travelers can't stop talking about long after they return home.

    • Queenstown, South Island: The adventure capital generates over $2 billion in tourism for good reason. Beyond the thrill-seeking, discover the hidden alpine restaurants and secluded viewpoints where the Southern Alps reflect perfectly in the crystal lakes.

    • Auckland, North Island: More than just New Zealand's gateway city. You can spend time discovering its volcanic cones, island vineyards, and black sand beaches that most visitors rush past. The 1,076-foot Sky Tower offers views that travelers never tire of.

    • Rotorua, North Island: The geothermal wonderland where personal relationships with Māori cultural guides result in stories you won't hear on standard tours. 

    • Milford Sound, Fiordland: Rudyard Kipling's "eighth wonder of the world" always leaves travelers speechless. We know exactly when to arrive to see 5,000-foot cliffs and waterfalls without the crowds and which yacht captains find the hidden seal colonies.

    • Wellington, North Island: The vibrant cultural capital has a thriving food and art scene. Connect with local filmmakers from the "Wellywood" industry or curators at Te Papa Museum for behind-the-scenes experiences.

  • After arranging thousands of New Zealand experiences, these five activities consistently create those "I can't believe this is real" moments. Knowing exactly when, where, and with whom to experience them makes all the difference, and we’ve refined our curation and guiding techniques over the decades to ensure you get the most out of your New Zealand tour.

    • Hike the Great Walks: We know which sections of the Tongariro Alpine Crossing offer the most spectacular volcanic vistas without encountering other hikers and which of the nine Great Walks would be best for your New Zealand tour.

    • Māori Cultural Immersion: Friendships with Māori elders in Rotorua can give travelers genuine cultural connections that go far beyond the standard performances. Learn ancient practices in private settings unavailable to regular tourists.

    • Adrenaline Activities: As early testers of Queenstown's adventure activities, you can learn which will give you genuine thrills versus during private early-morning slots before the crowds arrive or late-afternoon excursions with views.

    • Wine Tasting in Marlborough: After countless tastings across 85+ wineries, we know which small-production Sauvignon Blancs never leave the country. Our relationships can open private cellars and showcase experimental vintages.

    • Stargaze in Aoraki Mackenzie Dark Sky Reserve: Spent magical nights under these pristine skies in this 1,600 square mile sanctuary. Our guides may know hidden viewing spots local astronomers favor that can bring the southern constellations to life.

  • Having experienced every New Zealand, we've learned exactly when to visit each region. Your perfect timing depends entirely on what experiences you're seeking, and we craft itineraries year-round, playing to each season's unique strengths based on your interests.

    • Peak Season (Dec–Feb): Summer brings perfect 68°F hiking weather, but accommodations jump 40% in price. Our relationships with luxury properties can find space for our travelers even during these high-demand months.

    • Shoulder Seasons (Mar–May, Sep–Nov): Our personal favorite travel times showcase autumn painting Arrowtown in spectacular gold colors by April, while spring brings adorable lambs and 15% fewer tourists. The photography opportunities during these transitions are unmatched.

    • Winter (Jun–Aug): We can help you find out when 8-foot powder days hit Coronet Peak or when the North Island remains mild enough for wonderful hiking without crowds.

    • Consider: Our vehicles have navigated July's occasional black ice on South Island roads. After April shows in the Fiordland (with nearly 8 inches of rain), we can help you time your visit for optimal conditions.

  • Some of our most cherished New Zealand spots remain refreshingly uncrowded. These hidden gems deliver the authentic luxury of exclusivity, focusing on equally magnificent landscapes with a fraction of the visitors. These are the places we recommend when friends ask where to go in New Zealand.

    • Abel Tasman National Park: With golden beaches that rival the Caribbean but see just 300,000 visitors compared to Fiordland's millions, where you can kayak in its sheltered coves in perfect solitude.

    • Coromandel Peninsula: Dig your own natural hot tubs at Hot Water Beach to find a magical feeling. We'll time your visit for low tide when the thermal springs are accessible, but day-trippers haven't yet arrived.

    • Dunedin & Otago Peninsula: Our favorite wildlife-spotting region, where you can have private encounters with rare yellow-eyed penguins and royal albatross. The Scottish-influenced architecture adds a cultural dimension missing in more famous destinations.

    • Taranaki Region: The perfect conical Mt. Taranaki often stars in our personal traveler photos within this less-visited region, where the surf breaks along Highway 45 remain uncrowded and authentic.

    • Stewart Island/Rakiura: New Zealand's third island feels like stepping back in time. With 98% protected as a national park and just 30,000 annual visitors, it's where we go for true wilderness immersion and almost guaranteed kiwi bird sightings.