Journey Earth made our honeymoon a trip of a lifetime! The places Dick chose, the activities, hotels and restaurants were all very good, and made the experience unforgettable. Dick was always very kind and helpful before and during our stay, always making sure that everything was ok.
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Journey Earth did a wonderful job coordinating the trip. We had no upsets in coordination. All the hotels that we stayed at where top notch. The activities suggested and planned daily were super fun and memorable.
Every hotel and service was of high quality, delivered on time and exactly as described in the material supplied by Journey Earth. Further, the trip was well thought-out and matched to what we asked for in the way of activities and interests. All questions we asked before the trip were answered completely and immediately. Copies of all vouchers and other material were available well before the trip started for review.
Each activity included a clear description of "what to bring" with the result that our luggage contained only what was needed. Many, probably most, of the travel and event providers that Journey Earth selected were small, family-run companies so that our touring groups were small. Nonetheless, each of the providers had engaging, knowledgeable tour guides and clear, well-established, processes and procedures.
In summary, we found that a major benefit of having used a travel agent is that it is unlikely that we could have found the same or similar highly competent providers on our own. We chose Journey Earth precisely because their proposal was complete and detailed. exactly reflecting the interests we described to them.
“We travel on bucket list trips every year. Journey Earth is by far the best travel agency we have used. They went far above any possible expectations we could have had. We would recommend anyone planning a trip to Australia or New Zealand to first contact Richard (Dick) at Journey Earth. I assure you they won’t be disappointed.”
“We felt Dick Webster was amazing in meeting our wishes and producing a trip that we found to be simply, perfection. Whenever we communicated with Dick, he replied to us immediately and while travelling, met every request/concern we submitted to him. I highly recommend him.”
“About a year ago, for our 20th anniversary we decided to put in motion a life long dream - to go half way around the globe to visit Australia. Early in the planning, we determined that this was going to be too daunting a task to take on ourselves and began to search for a travel agent who could help us plan this once in a lifetime trip.
We had conversations, email exchanges etc...and narrowed the decision down to 3 possible agents. One agent recommended a call with our whole family on the line to get to know us and figure out how best to plan our trip. Penny Webster from Journey Earth listened intently to what we were looking for, asked questions about what was most important and crafted what we feel was a perfect two week trip on the east coast of Australia.
We were able to see al the ‘touristy’ things we wanted to, and based on suggestions from Penny, we were able to see so much more. She was able to provide great options from the best the cities had to offer (Sydney and Melbourne) to the relaxing atmosphere on Hamilton Island. The amazing tours to the Blue Moutains, the Great Ocean Road and seeing the incredible Penguin Parade on Phillip Island were all extraordinary, well run, informative and offered some of the greatest views I ever remember seeing. An incredible trip that blended so many great things - metropolitan, outdoors and interaction with the regional wildlife.
Unfortunately, the trip was not without a hurdle or two. To start, we had a cancelled flight from Dallas to Sydney. The folks at Journey Earth were there for us every step of the way. Upon our arrival in Sydney, all our plans had already been adjusted to accommodate our getting there a day later than anticipated and all went seamlessly.
I accidentally left a jacket on Hamilton Island and I just received it in the mail...Penny had sent it back after she heard I left it there.
This was the greatest vacation I have ever taken, my family agrees whole heartedly. We know that we owe a lot of these great memories to the time and effort that Penny and Joourney Earth put into this and we would highly recommend Journey Earth to anyone looking for a great travel experience!”
“Dick Webster and Journey Earth planned the most amazing trip to Australia and Fiji for us this July. I interviewed a number of other travel planners and chose Dick because he actually listened to what we wanted out of a trip with our 17 year old son.
It seemed that a lot of the other planners just wanted to lay out a set trip without incorporating our feedback. He actually took the time to get to know my family through our conversations. Dick included numerous activities that provided an amazing time for all of us.
He provided excellent suggestions based on his experience travelling in the same areas. We only had two instances where we had to contact Dick for something and his response time/follow up was immediate and spot on.
The amazing this was that the drivers, tours, meals and events happened exactly as they were supposed to. Everything was on time and without any issue. It was a masterpiece of logistical work on Journey Earth’s part!
I can’t thank Dick and Journey Earth enough for creating the vacation of a lifetime.”
“Journey Earth, and especially our travel consultant Penny Webster, were outstanding. They made our trip memorable. Throughout the planning, and the actual trip, Penny kept in touch with us and made us feel at ease. She listened to our needs and concerns and allowed us to have an out of this world vacation.”
“Journey Earth planned a spectacular trip for us. We experienced as much of Australia as our time frame would allow. Penny was responsive and detail orientated. Her suggestions took into account the things we wanted to do and she added her familiarity with the tour providers and the area to enhance our trip.”
“The trip was fabulous and I can’t say enough about Journey Earth and Dick Webster! From the very beginning Dick listened to what we wanted out of our dream trip and incorporated all activities he could. He gave honest feedback and wonderful suggestions based on his experience travelling in the same area. Dick also made himself available at all times while we were in Australia in case anything came up. Having him available gave us peace of mind while traveling. The trip was absolutely perfect and I can’t thank Journey Earth enough for their part in making this happen.”