The travelling experience was up to our expectations and our level requests. Very profesional, easy comunication, ready to solve any unspected problems or issues regarding accomodations, tour changes due to weather factor or transfers. Working with Penélope was very helpfull and she made it quite easy to help us make the right decisions on choosing alternatives. Fast response which is one of the main factors and satisfies the client.
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Penny at Journey Earth was able to build a truly memorable trip for us with our 2 children. She understood our needs as a family and shared our excitement at introducing our kids to Australia. The activities Penny suggested were perfect for us, all our accomodation was in a good location and of a high quality. Communication with Penny was very easy and she was always fast to respond, i especially liked the personal touch of phone calls as it made the process at lot easier and smoother.
The most memorable parts of the trip were Hartleys Crocodile Farm without a doubt, with holding a Koala in Kuranda as runner up for my girls. We had SO much fun at the crocodile farm with the highlight being able to feed the crocs a snack. Also, not forgetting the cane toad racing at The Ironbar in Cairns which Penny had told me about. Funniest evening ever!
Kakadu National Park will also hold a place in my heart, camping, swimming and exploring the Aboriginal culture off the gird was perfection.
We were provided with an excellent itinerary totally responsive to our specific travelling style. Clearly there were elements that we would never have known about or thought to include but which turned out to be right on the mark.
Thank you so much for all that you did helping us plan this amazing trip! While I lay awake trying to fight the jet lag I go through all of the amazing memories that we were able to make in Australia. And thank you so much for keeping in contact with us throughout the trip and helping us along the way, it was so great knowing we had a local resource to help us! I will fill out the review when I have a second to give you proper accolades for a doing such a great job. Thanks again from my whole Niermeyer/McHugh family!
My husband and I were planning to spend 5 weeks touring Australia and New Zealand. Through Zicasso, we were given a few travel agencies to consider. After talking to a couple, we decided that this travel company best met our needs and that was spot on! This travel agent was terrific! After chatting with us a few times to get an idea of what interested us, he prepared a detailed travel package for us to review. We wanted a private tour, small boutique hotels, a combination of airplane, train, and car travel, and if necessary small groupings when "tours" were necessary. We had great dialogues throughout the process. The final travel package was very complete, timely and included all necessary documentation.
When travelling for 5 weeks, issues are inevitable. We had flight delays and cancellations a couple of times due to weather and mechanical problems. I called this agent right away and he handled every detail incredibly quickly. Throughout the trip he would contact us to make sure all was well. He made it personal.
I can't tell you how great it was to have someone in country as an agent. We are from the US, so the time difference could have been a nightmare had we used a US agency.
Even when his responsibility to us was technically done (as we had booked our own flight arrangements home), this agent graciously rearranged everything when a storm closed the airport in Auckland for 24 hours.
We have done quite a bit of travelling over the years, using a number of different travel agencies. This travel company ranks at the top!
Thank you to this agent and this travel company!
We were an extended family group of 14 from ages 5 to 80. The seniors in the group needed handicap services in terms of wheelchair access, golf cart type transportation in excursion areas, and hotel rooms fitting these needs. Penny was very helpful in arranging and re-arranging the itinerary based on our travel needs and budget. During the trip, we encountered a few hiccups and Penny was available to help via phone & texting. I would definitely recommend Penny & Journey Earth
Overall the trip was great. Before starting the trip, several of the seniors had expressed concern over needing to walk long distances or being exposed to the elements for the excursions in Australia and New Zealand. We planned for the Phillip Island penguin Parade, the wildlife parks (koalas/butterflies/birds) in Kuranda, the Great Barrier Reef, The glowworm caves, Te Puia (geothermal geyser) in Rotorua, and the Lord of the Rings movie set-Hobbiton. The seniors in the group had the necessary wheelchair access or other transportation that allowed them to visit every attraction that we scheduled. Having a large group also allowed us to have private shuttles in almost every city. This alleviated any concerns about the group being separated and allowed everyone to chat during the rides.
Penny really listened to our needs, interests, and travelling styles. She crafted the perfect combination of places and activities, to experience 3 different lifestyles and cultures in Australia. Magical, unforgettable experience. She also tried her best to grant us good seating on our flights. Great service.
We had a perfectly delightful time from beginning to end. Our travel agent called us in preparation for the itinerary and spoke to us for 1 1/2 hours to discuss what we would like to accomplish in the two countries: Australia and New Zealand. Everything was considered and thoughtfully prepared for us and the trip went flawlessly. We spent a memorable and beautiful 50th wedding anniversary gift to ourselves in lands just short of heaven.
My husband and I toured Australia and New Zealand for approximately 3 weeks during February 2018. As we were not familiar with the countries and were not sure where to even begin our trip, we contacted Richard (Dick) Webster at Journey Earth for some assistance.
The entire planning process went very smoothly and Dick made changes where necessary. He was very thorough, made sure we understood the itinerary and had some wonderful suggestions. We know that our trip would not have been nearly as wonderful without visiting some of the places Dick suggested..
We were also met by our guides at the time and places that were scheduled without fail. The guides were knowledgeable and very friendly and courteous. We couldn't have hoped for anything better.
My trip to Australia and New Zealand were fantastic. Penny Webster was fantastic. I had consulted with three different travel agents and Penny was the only one who asked if my dates were firm because of Australia Day and we ended up going 2 days earlier and enjoying an evening cruise for the fireworks on Australia Day. Penny booked everything for us and we just had to go to where she booked us and it was perfect. This is including a few dinner reservations.