Terms & Conditions

Important Information

Please read the following advice, terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean “Journey Earth”. 

We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.


Passports & Visas

All travellers must have a valid passport for international travel and must have at least 6 months validity from the date of return.

When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. If this is not the case, you must let us know. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). If you need information regarding visas, passports and other travel document requirements for your trip, please let us know. We can provide you with general information on visa and passport requirements that apply to travel bookings you make with us. We can also obtain more specific information from an external visa advisory service provider on your behalf. 

We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in relation to it (except to the extent caused by fault on our part).


Travel Insurance

We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the Australian Department of Foreign Affairs and Trade for all overseas travel. 

Please speak to us about options.



We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel. 

Please note – no vaccinations are required to enter Australia or New Zealand. Visitors bringing in a quantity of medication are advised to carry a doctor’s certificate to avoid any problems with Customs. Doctor’s prescriptions are required to obtain certain drugs.



Please ensure your luggage is clearly named with your name and contact details. The economy class luggage limit on Qantas, Virgin and Air New Zealand domestic flights is one piece of checked baggage - 23kg (50 lbs) plus 7kg (15 lbs) for a small cabin bag. 

Please note that smaller regional airlines often have reduced luggage limits.



The currency of Australia is the Australian dollar and the currency of New Zealand is the New Zealand dollar. Major credit cards are widely accepted throughout. ATMs accept cards which have a four digit PIN encoded. Check with your bank before departure if you are unsure of the international status of a card you plan to use whilst travelling.



Tipping in Australia and New Zealand is NOT generally customary. However tipping for exceptional service or kindness is at the discretion of the visitor and of course, always appreciated. Hotels and restaurants do not add service charges to their bills except on public holidays.


Drivers Licences & Drink Driving Laws

Any current driver’s licence which is issued in English or an International Driver’s permit is required by law. Both Australia and New Zealand have strict drink driving laws so if you are self-driving after drinking, we recommend designating a non-drinking driver.


Health & Safety

Australia and New Zealand are generally both very safe countries in which to travel. However, you should take the same precautions here as you would at home to protect your valuables and keep yourself safe.


Emergency Information

The emergency telephone number in Australia is 000, and in New Zealand it is 111. It is a free call.

If you have an emergency and need a quick response from the Police, the Fire Service, Ambulance or Search and Rescue, please dial these numbers.


Biosecurity in Australia & New Zealand

Both countries have strict biosecurity procedures at international airports to prevent the introduction of pests and diseases of animals and plants.

All food items, shoes, sporting or camping equipment brought into either country need to be declared at the border, where they will be checked. Any food you are provided on the aircraft needs to remain on the plane, disposed of in one of the airport disposal bins or declared. Failing to declare food, plants or equipment that may carry soil or plant matter may result in a fine

Booking Terms & Conditions


All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. 


Our Change and Cancellation Fees

Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all bookings.

  • Changes to any fully paid booking will incur a fee of AUD $50 per passenger per booking in addition to supplier fees.
  • Cancellation of any fully paid booking will incur a fee of AUD $100 per passenger per booking in addition to supplier fees.


Supplier Change & Cancellation Fees

Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.


Deposit & Final Payment

You will be required to pay a deposit or deposits when booking. We will advise you of how much that will be. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law). Final payment is required no later than 60 days prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.

While any deposit made for a booking is non-refundable, in the event of cancellation prior to any balance being paid, the deposit may, in our sole discretion, be applied towards the booking of a future tour of equal or greater value than the cancelled tour.  This deposit must be used to book a future tour starting no later than 365 days after the departure date of the cancelled tour, and will be applied minus – 

  • An administrative fee of AUD $100 per person
  • Any credit card fees or bank charges that we incurred for the cancelled tour, and
  • Any non-refundable deposits that we may have already paid to hotels, tour operators and any other suppliers.


Payments By Credit Card

Credit card surcharges of 1.21% for Visa, 1.21% for MasterCard and 1.98% for American Express will apply when paying by credit card.


Payments By International Wire Transfer

Please note that payments by international wire transfer require up to 5 business days to process. If you are paying by this method you will need to make the payment at least 5 business days prior to the actual due date.



Airline taxes are included in your airfare and are subject to change until confirmed at the time your airline ticket is issued. There may also be a local tax charged at some airports.


Service guarantees

Our booking and advisory services come with a guarantee that:

  • they will be provided with due care and skill;
  • they will be reasonably fit for the specified purpose;
  • they can reasonably be expected to achieve the desired result; and
  • they will be provided within a reasonable time.

If we fail to meet any of these guarantees, you have rights under the Australian Consumer Law.



We act as an agent for, and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.



To the extent permitted by law, Journey Earth, its’ directors, employees or agents do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010.


Special Requirements

Please liaise with your consultant regarding any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access.


Frequent Flyer

When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. Please check your frequent flyer program (or other applicable loyalty program) for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking.


Travel Documents

Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees.

Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.

As a general rule, your travel documents will be made available to you In both electronic and hard copy format, at least two weeks prior to departure, however this will depend on your individual arrangements. You will also be provided access to a free travel app which will include your “live” itinerary, all your travel documents and travel guides for each destination you will be visiting.


Schedule Changes

We recommend that you contact the airline to confirm your scheduled departure time 24 hours prior to your flight.


Privacy Policy

By providing personal information to us, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Such recipients may include the overseas travel service providers (e.g. airlines, accommodation or tour providers) with whom you make a booking. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is based. We may also disclose your personal information to service providers who perform services for us within and outside of Australia. Generally, we will only disclose your personal information to these persons in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Where we disclose your personal information to any person (including any overseas recipients), you agree that we will not be required to ensure that person’s compliance with Australian privacy laws or otherwise be accountable for how they handle your personal information. When used above, “disclose” includes to transfer, share, send, or otherwise make available or accessible to another person or entity.


Governing Law

If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.



You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy. 


These terms were last updated on 11 February 2019

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