About a year ago, for our 20th anniversary we decided to put in motion a life long dream - to go half way around the globe to visit Australia. Early in the planning, we determined that this was going to be too daunting a task to take on ourselves and began to search for a travel agent who could help us plan this once in a lifetime trip.

We had conversations, email exchanges etc...and narrowed the decision down to 3 possible agents. One agent recommended a call with our whole family on the line to get to know us and figure out how best to plan our trip. Penny Webster from Journey Earth listened intently to what we were looking for, asked questions about what was most important and crafted what we feel was a perfect two week trip on the east coast of Australia.

We were able to see al the ‘touristy’ things we wanted to, and based on suggestions from Penny, we were able to see so much more. She was able to provide great options from the best the cities had to offer (Sydney and Melbourne) to the relaxing atmosphere on Hamilton Island. The amazing tours to the Blue Moutains, the Great Ocean Road and seeing the incredible Penguin Parade on Phillip Island were all extraordinary, well run, informative and offered some of the greatest views I ever remember seeing. An incredible trip that blended so many great things - metropolitan, outdoors and interaction with the regional wildlife.

Unfortunately, the trip was not without a hurdle or two. To start, we had a cancelled flight from Dallas to Sydney. The folks at Journey Earth were there for us every step of the way. Upon our arrival in Sydney, all our plans had already been adjusted to accommodate our getting there a day later than anticipated and all went seamlessly.

I accidentally left a jacket on Hamilton Island and I just received it in the mail...Penny had sent it back after she heard I left it there.

This was the greatest vacation I have ever taken, my family agrees whole heartedly. We know that we owe a lot of these great memories to the time and effort that Penny and Joourney Earth put into this and we would highly recommend Journey Earth to anyone looking for a great travel experience!
— Skip, Kim and Sydney Schwanbeck (USA, Sept 2017)
Dick Webster and Journey Earth planned the most amazing trip to Australia and Fiji for us this July. I interviewed a number of other travel planners and chose Dick because he actually listened to what we wanted out of a trip with our 17 year old son. It seemed that a lot of the other planners just wanted to lay out a set trip without incorporating our feedback. He actually took the time to get to know my family through our conversations. Dick included numerous activities that provided an amzing time for all of us. He provided excellent suggestions based on his experience travelling in the same areas. We only had two instances where we had to contact Dick for something and his response time/follow up was immediate and spot on. The amazing this was that the drivers, tours, meals and events happened exactly as they were supposed to. Everything was on time and without any issue. It was a masterpiece of logistical work on Journey Earth’s part! I can’t thank Dick and Journey Earth enough for creating the vacation of a lifetime.
— David Lagerquist, USA (July 2017)
Lager 4.jpg
David, Kim and hunter lagerquist  

David, Kim and hunter lagerquist

 

Coronet peak, - queenstown, nz

Coronet peak, - queenstown, nz

Journey Earth, and especially our travel consultant Penny Webster, were outstanding. They made our trip memorable. Throughout the planning, and the actual trip, Penny kept in touch with us and made us feel at ease. She listened to our needs and concerns and allowed us to have an out of this world vacation.
— Bob Sheikh, USA ( July 2017)
Lake wakatipu, queenstown

Lake wakatipu, queenstown

Journey Earth planned a spectacular trip for us. We experienced as much of Australia as our time frame would allow. Penny was responsive and detail orientated. Her suggestions took into account the things we wanted to do and she added her familiarity with the tour providers and the area to enhance our trip.
— Amy Lassman, USA (May 2017)
The trip was fabulous and I can’t say enough about Journey Earth and Dick Webster! From the very beginning Dick listened to what we wanted out of our dream trip and incorporated all activities he could. He gave honest feedback and wonderful suggestions based on his experience travelling in the same area. Dick also made himself available at all times while we were in Australia in case anything came up. Having him available gave us peace of mind while traveling. The trip was absolutely perfect and I can’t thank Journey Earth enough for their part in making this happen.
— Codi Scott, USA (May 2017)
Superb service. Sensitive to client needs. Expert advice. Solid follow through. Delightful trip with no problems. From the planning stage through to the execution of our trip, our agent’s passion for her work coupled with her effective response to our needs is greatly appreciated.
— Richard Probert, USA (May 2017)
Journey Earth were fantastic! We had the greatest time. The trip you designed for us was fabulous and everything went along great. Loved Australia and New Zealand and hope to get back to see some more.
Every time my over anxious husband found something new to worry about, Penny was there with the answers. I cannot tell you how much I appreciate her! She truly made this trip of a lifetime become a dream come true.
— Joan Guercia, USA (April 2017)
We had a wonderful trip to Australia and New Zealand! Journey Earth did an excellent job in planning our trip and following up on details. During our trip, Penny contacted us about a flight delay. Hotel accommodations were great, we liked all of our hotels. Having Journey Earth arrange everything made our trip so enjoyable! All reservations were in place, with no problems.
— Jeff Bailey, USA (April 2017)
Dick saved our vacation! Here is where Dick became a super hero to my family. We were on Hamilton Island when Cyclone Debbie (cat 4) hit. Dick took care of all the re bookings of the hotels in Sydney and changed all the tickets for our outings, as we were 3 days late arriving because of Cyclone Debbie. A cyclone wasn’t a pleasant surprise on my vacation but Journey Earth definitely were. I cannot sing Dick’s praises enough! I will never travel without a travel consultant again.
— Baysh Farley, Guam (April 2017)
Dick at Journey Earth recommended and organised our fantastic, personalized 3-week vacation to Australia and New Zealand, that combined nature, culture and adventure! Excellent quality and timely service - all we had to do is relax, enjoy and generate fond memories for a lifetime - thank you!
— Alette Verbeek, Switzerland (April 2017)
Journey Earth’s Penny Webster, provided us with a complete package for our Journey to Australia. Penny was able to take our unique overseas holiday travel dreams, couple with multiple destination cities, work within a very limited and fixed time frame, and still crafted us a superior package that answered all our needs. Having an in-country travel specialist personally handling all our travel needs was the best part of the whole process.
The Australian people are simply amazing, friendly, fun loving and always helpful.
— Frank Zacholski, USA (March 2017)
This was a trip of a lifetime. In a matter of hours, a simple enquiry through an internet search, got me in touch with Penny Webster from Journey Earth. She contacted me immediately and after briefly speaking to me had an itinerary emailed out. It was an incredible itinerary and set in motion preparing an adventure tour.
— Wende Riswick, Canada (March, 2017)
Journey Earth were a wonderful company to work with on our trip. We had a five week trip with two different countries and two households involved. Not the easiest to keep everyone on point and on budget. Dick did a professional job getting us the exact trip we desired at a price we could agree on. The attention to the quality tours and hotels made us feel well taken care of. Thanks
— Jeffrey Wetter, USA (March, 2017)
The trip was great ! Australia is a beautiful country and I wish I had more time to spend there. Since I am an American and Australia is so far away, I used Zicasso who got me connected to Journey Earth. My luck day! I have travelled for business around the world for 40 years and therefore consider myself an experienced traveler however this was a personal vacation and I had only been to Australia once before, almost 30 years ago.

Penny Webster at Journey Earth was excellent. She knew her stuff and quickly became acclimated to me and my preferences and from that point it was handled perfectly. I needed to make several changes to my itinerary (even one during the trip as my airline missed a connection) and Penny handled it with grace and skill. All the booking were correct and no one ever questioned my bookings or pre-paid arrangements.

I recommend Zicasso, Journey Earth and Penny Webster without hesitation. Look no further. Take the word of an experienced traveler, “let Penny handle it
— Mike Crismyre, USA (January 2017)
Penny - I just wanted to drop you a note to say thank you for helping us put together a wonderful trip to Australia. Everything you provided for us was outstanding. We enjoyed everywhere we went and all we did, bringing home with us lots of good memories from the trip. It is very encouraging to know it’s possible to work with someone you don’t know, on the other side of the world, to put together something like this. Your professionalism, quick responses and attention to our needs was exceptional. Thank you again.
— Reeves Wiederman Snr, USA (January 2017)
Penny was professional and helped us plan a dream trip to New Zealand and Australia. There was a lot we wanted to see in very little time and there was nothing we would change except being able to see more of each country!
— Jamie Banks, Canada (January 2017)
Our trip was a fabulous adventure!. We loved every city we visited and every activity in which we participated. Working with this travel agent was great - exceeded all my expectations. Communication (phone, email, text) was easy and frequent. Right from the first email, I feel my agent wanted to help me plan my family’s dream trip. Throughout our journeys, our agent maintained just the right level of communication - ensuring that our trip was enjoyable, and helping us when plans got a bit off-track (usually due to weather).

I could not have asked for a better trip or travel company.
— Toni Carstens, USA (January 2017)
The trip was absolutely wonderful and well-planned. All of our days were well organized for us, with plenty of variety of activities and suggestions for non-activity days (usually travel days). I’m so glad that we used our agency, as it simplified our travel experience significantly and allowed us to maximise our travel days! Dick was fantastic and responded immediately by text or phone call whenever we had questions or needed assistance. Thank You!
— Jackie Shaw, USA (January 2017)
We had a truly special vacation and Penny did an excellent job advising us on our option, finding accommodations for us and planning everything for us down to the last detail. It was an extremely busy time of year and bookings were tight but Penny was able to find us a beautiful hotel and wonderful guides and tours. All of our guides were so knowledgable and friendly as well. We were thrilled with the entire trip. Thank you!
— Julie Snyder, USA (January 2017)
uluru  

uluru

 

Thank you very much for all the great experiences and impressions we have received during this trip, it was amazing and we really loved all the places and organization of everything! We wanted to say we are grateful for all the work you have done, so if anyone from our friends is going to Australia we will definitely recommend you as best travel agent!
— Kateryna Voitenko, Ukraine (Nov 2016)
SOuthern ocean lodge, kangaroo island

SOuthern ocean lodge, kangaroo island

We had a fantastic time in Australia and everything went smoothly and effortlessly thanks to Penny, our travel specialist. We emailed her twice with questions while we were traveling and she responded promptly. The whole trip was memorable, but the resort Penny recommended in the Rainforest was amazing and the view we had from our room in Sydney was unbelievable! Climbing the Sydney Harbour Bridge will always be a great memory.
— Janet Wilson, USA (November 2016)
I’ve travelled alone through Australia and so far it has been the most exciting trip I have ever experienced. I planned the trip together with Penny Webster from Journey Earth and it occurred to be very helpful. All places I’ve intended to see including Ayers Rock, Great Barrier Reef, Sydney and Coober Pedy were included in my itinerary. Even though I had only 14 days to travel the proposed plan met my expectations, including the flights schedule and accommodation.
Visiting Coober Pedy and Ayers Rock where I could get the feeling of the Australian outback were the most memorable parts of my trip. Also visiting the Great Barrier Reef was spectacular.
— Dr Pawel Stanirowski, Poland (November 2016)
Hi Penny
We just wanted to say thanks for all your help and organising of the honeymoon. We had a great time from the flight to the hire car, the amazingly positioned room, the scenery, the food and much more...the postcard really was a lovely touch and certainly brought a smile to my face when I got it out of the letterbox.
Thanks again, your service was wonderful! Shall definitely recommend you !!
— Jarrod & Erica Clanchy, Australia (October 2016)
We had a fantastic trip planned for us by Penny - we experienced a huge variety of things, both in location and activities. Penny spent a lot of time getting a sense of what we wanted to do and we went through several iterations on the itinerary before we had the final one. She presented various options and at the eleventh hour had an idea that pulled the trip together for us, even though it caused a complete change of itinerary and thus more work for her.

I travel a lot and normally research and book everything myself, but after this trip I am convinced of the merits of using a travel agent. Many times in our travels we were asked how we found out about the places and things we were doing, and the answer was always ‘our travel agent’. Our travels including all the many transfers went as smooth as silk. I do not hesitate in recommending this company and Penny for your travel needs.
— Ramona Diepenbrock, Canada (July 2016)
Photo COURTESY OF 12 APOSTLES HELICOPTERS

Photo COURTESY OF 12 APOSTLES HELICOPTERS

As a business owner and mum, I’m very time poor. I have used travel agents before but have found that I still spend a considerable amount of time researching and briefing the agent which to me defeats the purpose of engaging a specialist. With Journey Earth I was able to leave it in Penny’s very capable hands. She has recently planned a family holiday to Thailand for scuba diving and she has thought about absolutely everything including the best resorts for child minding, whether private pools have safety gates and a travel sim so we can still stay in touch while we are away.

As a Defence family with a Remote Location Leave Travel entitlement, it was beneficial to us that Journey Earth were able to complete all the necessary paperwork in order for us to receive reimbursement. Not all travel agents have the knowledge or systems available to deliver this to clients.

For the first time, I am genuinely excited about a trip knowing it has been expertly planned just for us, taking into consideration our unique situation and lifestyle.
— Mia Fileman, Australia (Dec 2015)
Penny Webster of Journey Earth did an OUTSTANDING job for us. The pacing of the cities and activities was exactly what we asked of her. When we spoke with her when the trip was in the planning stages, I feel she really listened. Her choice of our travel itinerary could not have been better. And the best part, although we were requested to check into our activities 24 hours ahead, sometimes we could not and yet we were always on the list of the suppliers...huge stress reliever.

Australia is an amazing country/continent. We feel we only scratched the surface, yet thanks to Penny, it was a good “scratch”.

I cannot emphasize enough that she truly listened to us and assessed our energy level and did not “overactivity” us. She chose hotels that were exactly at our comfort level. If you are using a star system to rate Journey Earth and Penny Webster, five stars all the way around!
— Carol and John Walton, USA (November 2016)
PHOTO COURTESY OF TOURISM AUSTRALIA

PHOTO COURTESY OF TOURISM AUSTRALIA

Hi Pen
Just got back last night from Vanuatu - it was totally amazing and we would love to go back again. Thanks for organising such an amazing family holiday for us on our 10th wedding anniversary - something to remember. Perfect weather. Perfect location. Totally hassle free.
— Adam & Jo Anderson, Australia (January 2016)
Dear Penny
You have no idea how much Andy and I appreciate all the work you did in organising our family holiday. Without your input, we would have been completely lost.
Many thanks again.
— Wendy Town, Australia (April 2011)
Dear Penny
Mike and I would like to thank you so much for the wonderful planning and coordination you did for everyone from Johannesburg, through to Botswana and beyond. I appreciate the planning must have been difficult at times, but you really did a great job – thank you so much!
— Helen & Mike White, Australia (April 2011)