Debbie Westlund (USA), February 2019

Our trip planner at this travel company was awesome to work with! He really listened to what we were interested in and selected an itinerary that was a great mix for travelers of different ages. The pace and variety of the trip was perfect. We woke up every day so excited for what we had planned and also had just enough down time to rest up for the next adventure. On top of the stellar itinerary and tours, our trip planner went above and beyond to help us when our flight was delayed 24 hours. He rescheduled tours and reservations at the last minute so we wouldn't miss anything. He also provided documentation for us to send the airline. He was so friendly and helpful throughout the entire process. I'd highly recommend this travel company to other couples, families and small groups. 

So many things about our trip were incredible! It felt like every day was a "once in a lifetime" experience - Rooftop views of the NYE fireworks over Sydney, Climbing the bridge, Cruising the Sydney harbor, Whitsundays and Milford sound, Helicopter tour/Diving the Great Barrier Reef, Hiking a glacier 

Nancy Clevenger (Ecuador), February 2019

Dick Webster organized our trip to three cities in Australia.  The total trip was a complete success due to Dick's organization.  The only thing he couldn't control was the weather!  Everything went smoothly just as we were told it would.  Thank you so much for all of your help.

We loved the entire trip.  The little penquin parade on Phillips island was awesome.  But in truth we loved it all.  My granddaughter took her first scuba diving course and is convinced to continue with getting certified.  Seeing all of the animals of Australia was fantastic.  Thank you Dick again for all of your help.

The only thing we would do differently is stay longer and see more of this beautiful country.

Linda B. (USA), February 2019

It was a wonderful trip.  Penny suggested great activities and found creative ways to satisfy my request for accommodations for my husband and me and our adult son. It was important to us to be together but with privacy for all.  It took several rounds of back and forth to work out the itinerary, but she persevered until she could make it work. I also appreciated her checking up on me after I had needed to change some of our travel plans due to illness.

Kangaroo Island was even better than we could have imagined.  Nikki, our amazing guide, went out of her way to show us the wildlife in their natural habitat, and was so knowledgeable about the animals and the ecosystem.

The other fantastic experience was the luncheon harbor cruise on Australia Day.  I didn’t even know about Australia Day, but when Penny suggested it, we agreed to rearrange our itinerary so we could enjoy the festivities.  So glad we did!

Thomas Harmeyer (USA), January 2019

Our first time trip to Australia was amazing. We wanted to experience the country away from the mainstream tourism and large groups. Everything turned out as described or better. We had no complications, no additional paperwork and other than for the car rental no voucher to carry. The app was very helpful as resource, reminder and showing directions. Our agent followed up with us along the way and we felt that he was always available if something might occur. However, everything worked out great. The local agencies that were picked truly cared for us as customers, knew their way of making a difference and were very personable. The two agencies that we would like to highlight were a local tour company and a local yacht company. The former made our Melbourne and Phillip Island tours a truly local and very memorable experience. The personal service was incredible and after a short while we simply felt that we are touring with a friend. The latter, a sailing crew, was an extraordinary team, around a principal person. They went above and beyond to satisfy the group and added an extra hour to the tour, so that we could all enjoy the sunset. Equipment was modern and well taken care of and the service was fantastic.

Maree Baldree (USA), January 2019

Great communication and responsiveness in planning and during the trip.  The travel planner was most helpful in offering suggestions and advising us on pacing ourselves and setting reasonable expectations for how much ground we could or could not cover.

We loved the variety of experiences from hikes and climbs to hot baths and wine tours.  I couldn't choose a favorite, as we saw and did so much.

Mimi Berck (Japan), January 2019

Penny was very helpful and kept our needs in mind when planning our trip. She took care of every detail, and made our experience the most enjoyable possible.

We really enjoyed the Kuranda sky rail, a trip that we would not have done on our own. We enjoyed the scenery and seeing the wildlife there. Also, a boat company had a great boat to sail on the Great Barrier Reef. It was small, so as not to feel too crowded, but big enough that it felt steady on the water.

Daniel Stevens (USA), January 2019

BEST TRIP EVER!! The travel planner worked with us to get everything we wanted to do into our trip with no problems at all. I am very pleased with the trip and her professionalism. I had to call her during our trip because a day outing we had planned was canceled due to weather, and she handled it with no issues, and a refund for that outing is being worked on as we speak. I highly recommend the travel planner, the travel company and Zicasso. I will definitely use her services for our next vacation. We are going to plan a new vacation to Fiji and South Asia and will definitely use her to help us plan this trip.