Penny at Journey Earth was amazing.....we started planning our trip to Australia and New Zealand together about 15 months before our departure, and she was thorough and patient with us, as we changed quite a few details throughout the process. Can't say enough great things about her! Her attention to all the details was spot on. If we ever get back to her areas of specialty, we will call her immediately!
See what our clients are saying about us
The trip was, of course, wonderful, because Australia is an amazing country.
Dick at Journey Earth did a great job at developing an itinerary that was perfect for our family, even accommodating different schedules for different family members. Every activity went on without a hitch, and we were connected with knowledgeable guides each step of the way. Journey Earth even gave us an app that could be used by everyone on the trip to look ahead & ensure we had hotel addresses, meeting points, and other information right at our fingertips.
Wish we had more time. Can't wait to go back.
Our trip to Australia was excellent! Dick Webster from Journey Earth took care of everything. From the moment we got off the plane to all of the excursions to getting back on the plane to return home to Boston, everything went smoothly. Dick set up a great itinerary for our family of five. The apps on our phones kept us all well informed on all of our activities. Dick was also available by text or email with any questions. The hotels that he recommended were perfect for our family. The private and group tours were excellent. We all had a wonderful time and learned a lot about Australia in the process. There was something for everyone on this trip, which is not easy with teen-agers. Thank you Journey Earth and Dick Webster for the vacation of a lifetime.
Luxury Family Vacation on East Coast of Australia: Our family thoroughly enjoyed our first visit to Australia. We found Australia's natural beauty and its people's hospitality to be outstanding. Penny at Journey Earth was able to customize an itinerary that catered to my family's diverse interests and was in regular contact with us to deal with questions or changes. She was responsive to our needs and provided excellent service - she was always a text or phone call away if we needed anything. We think this would rate as one of our best family vacations and would highly recommend Journey Earth's services.
Our whole experience was great from the beginning. Penny our travel agent was the best, she answered all of our questions whether it be through email or phone call. She was very helpful throughout the entire process of planning our trip as well as during the trip. She was very easy to get in contact with when we had questions. She helped to plan the best vacation she incorporated everything that we said we wanted to do and/or see as well as made suggestions for things we didn't really think about doing/seeing.
The trip went amazing; everything was detailed in the itinerary and went according to that plan all transfers and accommodations as well as tours worked out as planned and was flawless. We had such a good time and didn't have to worry about the planning part of the vacation once we were there. Penny made some recommendations about sites and things we should do in both Australia and New Zealand that we would've never thought of doing and we really enjoyed those outings and experiences.
Penny and her travel company truly made our vacation amazing, we didn't have to worry about a thing and that's what made it the best and knowing that we could contact her if something did go wrong was also a relief, although nothing did.
Journey Earth and Penny Webster are absolutely fantastic! We had never travelled to Australia before, and Penny made the process easy!
We began with multiple conversations about what we were interested in seeing and doing during our holiday. The sites and activities that Penny planned were perfect. We travelled with our 2 young teenagers and they were fully engaged as well. Our accommodations were outstanding, even more than I anticipated, and we stayed within our budget.
There were a couple "hiccups" during our planning process and trip. Penny went out of her way to help with any necessary changes, making our trip seemless. We definitely received personal attention, and I am grateful for this! We cannot wait to return to Australia and also explore New Zealand. When we do, we will absolutely plan our trip with Journey Earth again.
I must say that the professionalism of Journey Earth and the detailed knowledge of Australia and what it has to offer is highly impressive. As soon as they accepted the challenge to set up our Australian adventure they put the time in to get to know who we are, what makes us tick, where we're coming from and where we were going. It all started with a few emails and then a 45 minute phonecall where Dick Webster dove into the details. A memorable moment in that call was when he, seemingly from memory, explained where our 7 year old would have the opportunity to cuddle a koala (not where the age limit is 8, but where he exceeded the the height limit). This call was followed by the most beautiful and informative travel itinerary I have ever seen (I am a webdesigner and world traveler, I say it should be made a gold standard). And if that itinerary wasn't impressive enough, wait until you get the whole thing on your mobile via the Axus app!
Because they put in the time to understand us and our motivation, we had a fabulous time in Australia.
As a side note, it's been kind of magical, walking around and getting access to all sorts of amazing adventure at the mere mention of my name. This is what Alladin must have felt like when he said "open Sesame" ;)
The wildlife was even more extraordinary than we anticipated, we swam with rays, sharks and turtles at GBR, learned about more marsupials than we knew existed and fell in love with the echidna (thanks to Paul the animal trainer at the Taronga zoo). But what perhaps surprised me most was the rich culture. We are thoroughly impressed by everything from the street art of Melbourne, to MONA to the awe inspiring aboriginal nations. One of the trips highlights was walking with Linc and his apprentices of the kuku yalanji around the mud-flats of Cooya beach, learning how to read the flats and spearing large mud-crabs.
That personal touch is always a selling point no matter what you do- but especially when you travel. Penny listened to our ideas of what we wanted in an adventure to Australia & New Zealand and put them into action. We developed a level of comfort as she was always accessible not only during the planning stage but our travels.
Our 17 day trip felt like 4 vacations in one as every destination was unique and inspiring. The accommodations were divine, the diversity of locations and tours made each day of our trip more pleasurable than the last. Our only regret is that we only touched on what can be seen "down under." Thank you for a trip that is what memories are made of.
Dick Webster supplied us with the ideal vacation with perfect activities and perfect timing for all stops. The hotels were the best settings and the food that was included! Wow! The activities were handpicked for a mother/son combination and we would highly recommend his services to anyone planning a trip to Australia. He was very available both prior to and during the trip.
Our trip to Australia was awesome and Journey Earth and Penny did a great job planning it. We went to some places and did things that are definitely once in a lifetime events with great memories. Snorkeling with sharks, seeing the March of the Penguins, holding a Koala and feeding Kangaroos were all very special things we did on this trip.
Penny was so easy to work with and had so much patience for us. I am a pretty hands on person and we had changes even right up until the end and she did not seem frustrated by them at all. We were definitely on the later side as we planned this trip and Penny made sure to get everything completed in time for us.
I highly recommend using Journey Earth and would use them again if we ever make our way back to Australia.