This was both our first trip to Australia and our first time using Zicasso referral services. The travel agency (Journey Earth) we used was terrific and our agent (Penny Webster) was a great communicator, patient and put together an itinerary that provided us with the experience we desired. We had no problems on our trip. Everything worked like clockwork. Our drivers, guides, accommodations and destination specific trips were first class. I would have no hesitation in recommending Journey Earth.