Our whole experience was great from the beginning. Penny our travel agent was the best, she answered all of our questions whether it be through email or phone call. She was very helpful throughout the entire process of planning our trip as well as during the trip. She was very easy to get in contact with when we had questions. She helped to plan the best vacation she incorporated everything that we said we wanted to do and/or see as well as made suggestions for things we didn't really think about doing/seeing.
The trip went amazing; everything was detailed in the itinerary and went according to that plan all transfers and accommodations as well as tours worked out as planned and was flawless. We had such a good time and didn't have to worry about the planning part of the vacation once we were there. Penny made some recommendations about sites and things we should do in both Australia and New Zealand that we would've never thought of doing and we really enjoyed those outings and experiences.
Penny and her travel company truly made our vacation amazing, we didn't have to worry about a thing and that's what made it the best and knowing that we could contact her if something did go wrong was also a relief, although nothing did.