We were an extended family group of 14 from ages 5 to 80. The seniors in the group needed handicap services in terms of wheelchair access, golf cart type transportation in excursion areas, and hotel rooms fitting these needs. Penny was very helpful in arranging and re-arranging the itinerary based on our travel needs and budget. During the trip, we encountered a few hiccups and Penny was available to help via phone & texting. I would definitely recommend Penny & Journey Earth
Overall the trip was great. Before starting the trip, several of the seniors had expressed concern over needing to walk long distances or being exposed to the elements for the excursions in Australia and New Zealand. We planned for the Phillip Island penguin Parade, the wildlife parks (koalas/butterflies/birds) in Kuranda, the Great Barrier Reef, The glowworm caves, Te Puia (geothermal geyser) in Rotorua, and the Lord of the Rings movie set-Hobbiton. The seniors in the group had the necessary wheelchair access or other transportation that allowed them to visit every attraction that we scheduled. Having a large group also allowed us to have private shuttles in almost every city. This alleviated any concerns about the group being separated and allowed everyone to chat during the rides.