Penny was easy to work with and very responsive. I told her exactly what we wanted to do and see in Australia and she planned it according to our wishes. She recommended some very beautiful and outstanding hotels and lodges. And, Penny recommended that we cancel a planned Daintree Rainforest tour because the weather was so hot and she felt our itinerary was already so full that we could use a day to relax. Great advice. Also, mid trip we decided to change our plans and spend 2 nights at Cradle Mountain; Penny handled the change graciously.